Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of General Spring of Kansas City, Inc.. The collective work includes works that are licensed to General Spring of Kansas City, Inc.. Copyright 2020, General Spring of Kansas City, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with General Spring of Kansas City, Inc. or purchasing General Spring of Kansas City, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with General Spring of Kansas City, Inc. or to purchase General Spring of Kansas City, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by General Spring of Kansas City, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of General Spring of Kansas City, Inc. used in the site are trademarks or registered trademarks of General Spring of Kansas City, Inc.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, General Spring of Kansas City, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. General Spring of Kansas City, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. General Spring of Kansas City, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Products may be returned within 30 days from the date of purchase. The buyer will be responsible for all shipping charges and a 10% restocking fee.
All U Bolts are non refundable because they are custom bent per application.
A credit will be issued within 5 business days of the product being returned. Once the credit is issued it can then take up to 5 business days to see this credit on your credit card depending on the bank process. If you do not see your credit after this time please call so we can check on the status of return. Paypal refunds are immediate and do not have the bank delay.
Leaf Springs have a one year (unless stated otherwise) warranty from breakage only. (Exceptions Below)
Warranty Policy does not cover:
All items will ship within 2-3 business days or less from date of purchase except for special order items. Add a leaf kits are built on order and can take up to 4 business days before shipping due to manufacturing time. If a product is on backorder we will contact you via phone or email and give you an estimated ship date. The carriers we use are United Parcel Service (UPS) or FedEx. Sorry but we can not ship to P.O. Boxes or APO addresses.
General Spring of Kansas City, Inc. stocks most items we sell, however not all items are stocked in our Kansas City warehouse so these items will be drop shipped from a different location. Sometimes this leads to quicker delivery times and other times it can take an additional day or two.
If you are trying to estimate when a package will be delivered, please note the following:
Credit Card authorization and verification must be received prior to processing.
UPS and FedEx deliveries occur Monday through Friday, excluding holidays.
Free Shipping Policy
If a product is listed as free shipping this includes the continental United States only. Hawaii, Alaska and International are not included with this policy and if an order is placed outside the of the continental United States the customer will be contacted with freight charges to pay.
Overnight and 2nd Day Shipping Policy
If selecting Overnight or 2nd Day shipping the order will ship out same day if placed by 11:00 eastern standard time. If an order is placed after this time General Spring of Kansas City, Inc. will make our best effort to still ship same day but can not be guaranteed. Any orders placed after 4:00 eastern standard time will ship out the next business day. Saturday and Sunday are not shipping days so if an order is placed Friday after 11:00 eastern standard time, all day Saturday and all day Sunday then your order will ship on Monday as long as Monday is not a federal holiday.
Overnight shipping will deliver the next business day from ship date. 2nd Day shipping will deliver in 2 business days from ship date. Saturday and Sunday are not business days. Federal holidays are not business days and when a federal holiday falls on a Sunday then Monday is not a business day and Tuesday will be the next business day.
Due to leaf springs being oversized and receiving an additional handling fee they are not guaranteed on expedited services. If you select next day, 2nd day service or Worldwide Expedited and UPS or Fedex doesn't deliver in that time frame you will not be issued a refund for the shipping services. Here is UPS policy page.
Limitation of Liability
General Spring of Kansas City, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if General Spring of Kansas City, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a General Spring of Kansas City, Inc. product is mistakenly listed at an incorrect price, General Spring of Kansas City, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. General Spring of Kansas City, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, General Spring of Kansas City, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
General Spring of Kansas City uses multiple manufacturers for production of leaf springs and coil springs. Due to this product descriptions can vary slightly from product received including part number, pack thickness, number of leaves, etc.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by General Spring of Kansas City, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
General Spring of Kansas City, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to General Spring of Kansas City, Inc..
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a General Spring of Kansas City, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
General Spring of Kansas City, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, General Spring of Kansas City, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, General Spring of Kansas City, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to General Spring of Kansas City, Inc. in its sole discretion.
You agree to indemnify, defend, and hold harmless General Spring of Kansas City, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, General Spring of Kansas City, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with General Spring of Kansas City, Inc., General Spring of Kansas City, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of General Spring of Kansas City, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, General Spring of Kansas City, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).