Leaf Springs & Suspension Authority Since 1965!

Shipping and Returns

Need to know more about our shipping and return policies? We have prided ourselves on customer satisfaction since 1965 — that goes for our shipping and returns as well as our products. Below, we outline our qualifications for returns, what items we accept, where to ship your items and what qualifies for a refund. 

What Is the Return Policy?

We strive to provide quality items that meet your standards for excellence and performance, but we're here to support you if something isn't exactly what you needed. If you need to return an item, we will help you through the entire process. Our team members will guide you through any questions you have. 

Refunds

Orders returned within 30 days of the date of purchase are eligible for refunds. To get a refund, you will have to pay a 10% restocking fee and cover any shipping charges to get the product back to the warehouse (even in circumstances where we provide the return shipping labels to assist you in facilitating your returns to us. 

Any items refused by the customer will be liable for shipping charges to them along with the return service back to General Spring.

After we receive your returned item, we will issue you a refund (less the restocking fee and shipping costs) within five days. From there, it could take as long as five days for the refund to show up on your statement — the time required depends on how quickly your bank processes transactions. Refunds through PayPal are instant once we receive the item. 

If you have not received your refund after the outlined period, contact us so we can check on it. Feel free to notify us of any concerns regarding your refund or return.

Return Exceptions

All items except for U Bolts are eligible for returns. We customize every U Bolt for each order, so they cannot be changed and used again. Our refund process applies to all products aside from U Bolts as well. We are happy to answer any questions and provide more information about U Bolts. 

How Do I Return an Item?

Our return policy is straightforward. To return an item, simply send your product to our Kansas City warehouse at 100 New Century Parkway, Suite A, New Century, Kansas 66031. Return shipping costs are not covered with purchases and returns are subject to a 10% restocking fee.

To qualify for a refund, you must make sure we receive the returned order within 30 days of purchase. Check your order date to see if your return qualifies. 

Shipping Information

All items will ship within 2-3 business days or less from date of purchase except for special order items. Add a leaf kits are built on order and can take up to 4 business days before shipping due to manufacturing time. If a product is on backorder we will contact you via phone or email and give you an estimated ship date. The carriers we use are United Parcel Service (UPS) or FedEx. Sorry but we can not ship to P.O. Boxes or APO addresses.

General Spring of Kansas City, Inc. stocks most items we sell, however not all items are stocked in our Kansas City warehouse so these items will be drop shipped from a different location. Sometimes this leads to quicker delivery times and other times it can take an additional day or two.

If you are trying to estimate when a package will be delivered, please note the following:

Credit Card authorization and verification must be received prior to processing.
 
UPS and FedEx Ground deliveries occur Monday through Friday, excluding holidays.  Fedex Home deliveries occur every day of the week, excluding holidays.

We offer fast shipping internationally and across the U.S. so you can put your purchase to good use as soon as possible. To ensure you receive your part in good condition, we perform regular quality checks within our warehouses. We will notify you as soon as your order ships, and you can contact us with any concerns. Shipping costs are calculated during the online checkout process and can vary depending on the item and your location.  International shipments will be shipping costs only.  Any duties and taxes associated with international shipments will be customer responsibility due at arrival.  Fedex International Priority and Fedex International Economy have the brokerage fees already included in the shipping costs.  All other international services you will be responsible for broker fees.

Free Shipping Policy

If a product is listed as free shipping this includes the continental United States only. Hawaii, Alaska and International are not included with this policy and if an order is placed outside the of the continental United States the customer will be contacted with freight charges to pay.

 

Overnight and 2nd Day Shipping Policy

If selecting Overnight or 2nd Day shipping the order will ship out same day if placed by 11:00 eastern standard time. If an order is placed after this time General Spring of Kansas City, Inc. will make our best effort to still ship same day but can not be guaranteed. Any orders placed after 4:00 eastern standard time will ship out the next business day. Saturday and Sunday are not shipping days so if an order is placed Friday after 11:00 eastern standard time, all day Saturday and all day Sunday then your order will ship on Monday as long as Monday is not a federal holiday.

 

Overnight shipping will deliver the next business day from ship date. 2nd Day shipping will deliver in 2 business days from ship date. Saturday and Sunday are not business days. Federal holidays are not business days and when a federal holiday falls on a Sunday then Monday is not a business day and Tuesday will be the next business day.

 

Due to leaf springs being oversized and receiving an additional handling fee they are not guaranteed on expedited services. If you select next day, 2nd day service or Worldwide Expedited and UPS or Fedex doesn't deliver in that time frame you will not be issued a refund for the shipping services.

Contact General Spring for Assistance

If you need help returning an item, contact General Spring for assistance or any questions regarding your order, shipping or returns. We have been a leader in leaf spring and suspension production since 1965, and our job is to make sure you have the parts you need. You can give us a call at 913-829-0619 for more information on our shipping and return policies.